Software Engineer, Customer Experience
Whatnot
4 months ago
Los Angeles, CA, USA +3 more
Senior / Staff+
H1B Sponsor
Base Salary
$195k - $230k/yr
Responsibilities
- Build and scale the Customer Support platform to handle complex support needs.
- Create new user-facing experiences and enhance internal infrastructure.
- Design and implement AI-powered automations for customer issue resolution.
- Translate ambiguous business problems into clear technical solutions.
- Drive project delivery and experimentation from inception to production.
- Foster an inclusive and supportive team culture.
Requirements
- 5+ years of full-time software engineering experience in high-growth startups.
- Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
- Proven track record of building end-to-end product experiences and scaling backend systems.
- Experience with Python, Elixir, and/or Postgres is a plus.
- Strong problem-solving skills and ability to thrive in ambiguity.
- Proactive team leadership and ownership mindset.
Benefits
- Generous holiday and time off policy.
- Health insurance options including medical, dental, and vision.
- Work from home support with home office setup allowance.
- Monthly allowance for cell phone and internet.
- Care benefits including wellness and childcare allowances.
- 401k offering with employer match and international pension plans.
- Paid parental leave of 16 weeks plus gradual return to work.
Tech Stack
ElixirPostgreSQLPython
Categories
BackendFull Stack