1 day ago
Baton Rouge, LA, USAMid Level
H1B sponsor
Responsibilities
- Develop, implement, maintain, and support IT service management solutions such as Remedy, ServiceNow, and IBM Control Desk.
- Analyze the business functions of IT service management applications to design effective solutions and provide support.
- Use ITSM solutions to manage IT services and minimize business disruptions.
- Troubleshoot, diagnose, and resolve issues involving IT service management solutions and code.
- Provide technical consulting and support throughout application and case lifecycles.
Requirements
- 2–3 years of experience in application development, IT service management, or related work.
- At least 2 years of experience reading code in a general-purpose language or working in system design.
- At least 2 years of experience developing and deploying machine-learning models.
- At least 2 years of experience troubleshooting, diagnosing, and resolving complex issues.
- Experience with Remedy, ServiceNow, IBM Control Desk, or equivalent ITSM platforms.
- Experience with GCP, AWS, and Azure, including their AI/ML services.
- Experience with LLMs, generative AI, and Google Cloud products such as Vertex AI, Dialogflow, and Gemini.
- Experience with PyTorch, TensorFlow, JAX, Ray, TPUs, GPUs, encoders, decoders, transformers, and machine-learning APIs.
- Familiarity with support methodologies, case lifecycles, and analytical approaches to breaking down issues.
Tech Stack
Categories
About IBM
IBM is a public technology company that sells enterprise software, hybrid-cloud infrastructure, AI platforms, and mainframe systems, alongside consulting and managed services for global businesses and governments. Founded in 1911 and headquartered in Armonk, New York, it trades on the NYSE as IBM. Its portfolio includes Red Hat OpenShift and watsonx, and it operates IBM Research to support advances in computing and industry applications.