ITSM Lead Engineer, Software Development
Waters Corporation4 months ago
Bengaluru, IndiaSenior
Responsibilities
- Design, configure, implement, and support ServiceNow workflows, business rules, UI policies, script includes, client scripts, and integrations.
- Configure and enhance Incident, Problem, Change, Request, Service Catalog, and CMDB functionality.
- Develop and maintain Service Catalog items, including forms, workflows, approvals, and integrations.
- Gather and analyze requirements, conduct process and gap analysis, and translate business needs into scalable ServiceNow solutions.
- Develop integrations and workflow automation using Flow Designer, IntegrationHub, JavaScript, and Glide API.
- Support platform upgrades, testing, troubleshooting, instance health monitoring, platform security, and continuous improvement.
- Participate in proof-of-concept initiatives and provide technical documentation and knowledge transfer.
- Ensure solutions align with ITIL practices, governance standards, SDLC practices, audit requirements, and applicable compliance controls.
- Collaborate with global IT teams, vendors, business stakeholders, and teams across time zones.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Five to seven years of hands-on ServiceNow development and configuration experience.
- Strong expertise in ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Service Catalog.
- Hands-on experience with Service Catalog items and familiarity with Employee Center, Service Portal page design, UI Builder, and portal widgets.
- Strong experience with Performance Analytics, dashboards, reporting, and underlying ServiceNow database tables and data.
- Experience with requirements gathering, systems analysis, solution design, CMDB, discovery, service mapping, and the CSDM data model.
- Experience developing integrations using REST, SOAP, and MID Server.
- Strong understanding of instance health monitoring, platform security, ITIL processes, and standard ServiceNow platform capabilities.
- ServiceNow Certified System Administrator certification is required.
- ServiceNow Certified Application Developer or ITSM certification is preferred.
- Experience with additional ServiceNow modules such as HAM, SAM, and HR is preferred.
- Exposure to ServiceNow Now Assist, Moveworks, Power Automate, enterprise monitoring, or AIOps tools is preferred.
- Strong analytical, problem-solving, communication, and collaboration skills.
Benefits
- The role is based in the Waters GCC office in Bangalore.
- On-site presence is required Tuesday through Thursday each week.
- Flexibility to work some evening hours is required for collaboration with teams in the Americas.
Tech Stack
JavaScriptSOAP
Categories
About Waters Corporation
Waters Corporation builds analytical instruments and software for pharmaceutical, biopharma, food and environmental labs, and clinical diagnostics. Its portfolio spans UPLC/HPLC chromatography, mass spectrometry, thermal analysis (TA Instruments), informatics, and analytical standards and reagents, sold alongside service and consumables. Founded in 1958 and headquartered in Milford, Massachusetts, Waters is a public company (NYSE: WAT) with systems used in drug development, quality control, and safety testing worldwide.