17 hours ago
Remote, IndiaStaff+
Responsibilities
- Build new functionality for Twilio’s Conversation Memory product.
- Design and execute rigorous experiments from ambiguous ideas within short research cycles.
- Research LLM orchestration, retrieval strategies, and data-driven personalization.
- Build production-grade ML systems and cloud-based services operating at Twilio scale.
- Work with high-volume data and streaming or real-time inference paths.
- Integrate current AI development stacks to focus engineering effort on core product differentiation.
- Raise the team’s technical standards through mentorship, design reviews, and engineering standards without formal management authority.
Requirements
- 8+ years of applied ML/AI experience with end-to-end ownership of technically ambitious systems.
- Proficiency in Python.
- Experience building cloud-based services using AWS, GCP, or Azure.
- Experience with high-volume data, streaming or real-time inference paths, and a range of data stores.
- Strong fundamentals in statistical machine learning algorithms, transformer models, and LLMs.
- Ability to work in ambiguous 0-to-1 environments with a strong bias for action.
- Strong communication and collaboration skills.
- Preferred experience building autonomous agents for multi-turn conversations and long-term context consistency.
- Preferred experience with predictive modeling of user behavior, experiment design, and causal or counterfactual methods.
- Preferred experience working on globally distributed teams.
Benefits
- Remote role based in Karnataka, Tamil Nadu, Telangana State, Maharashtra, or New Delhi, India.
- Occasional travel may be required for project or team in-person meetings.
- Competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program, with offerings varying by location.
- Volunteering and donation support programs.
Tech Stack
Categories
About Twilio
Twilio builds a cloud customer-engagement platform centered on programmable communications APIs for SMS, voice, WhatsApp, email, and verification, plus Segment CDP and the Flex contact center. It sells usage-based and subscription SaaS to developers and enterprises to embed messaging, calling, authentication, and data-driven marketing into apps. Founded in 2008 and headquartered in San Francisco, Twilio is a public company listed on the NYSE.