1 day ago
Waterloo, CanadaSenior
Responsibilities
- Resolve complex enterprise customer billing escalations through advanced diagnosis, analysis, and troubleshooting.
- Provide technical solution strategy and contribute to relationship management across projects, stakeholders, business teams, account management, and enterprise customers.
- Identify trends in customer issues and business objectives and create innovative solutions with Product and Development teams.
- Translate complex technical challenges into actionable strategies for Product Management and Software Development teams.
- Analyze underlying architectures, determine root causes, and write code for customized technical solutions and scalable internal diagnostic tools.
Requirements
- Bachelor’s degree in Engineering, Computer Science, a related technical field, or equivalent practical experience.
- At least 9 years of experience in technical troubleshooting, professional services, solution development, technical consulting, or data analysis.
- At least 1 year of experience in technical management or managing technical projects.
- At least 1 year of experience in technical troubleshooting and writing code in a general-purpose programming language or SQL.
- Experience in at least two technical domains, including Web Tech, Data/Big Data, Systems Administration, Machine Learning, Networking, Kubernetes, or SAP.
- Preferred: master’s degree in Engineering, Computer Science, Business, or a related field.
- Preferred: 3 years of experience with cloud technologies and 1 year of experience in a leadership role.
- Preferred: experience with FinOps, account management, invoicing, payments, billing systems, customer advocacy, and triaging complex technical issues.
Benefits
- The posting mentions a 15% bonus target, equity, and benefits; compensation figures are excluded from this benefits summary.
Tech Stack
Categories
Solutions Engineering
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.