23 hours ago
Gurgaon, IndiaMid Level / Senior
Responsibilities
- Provide Level 2 support for Databricks workspaces, clusters, jobs, workflows, pools, libraries, runtime versions, and configurations across dev, test, and production environments.
- Monitor platform health and job execution, respond to alerts and production issues within SLAs, and troubleshoot cluster, job, library, connectivity, quota, and permission issues.
- Escalate complex issues to L3 teams, engineering, or vendors with diagnostics, logs, and reproduction steps.
- Support Unity Catalog operations, governance, permissions, and data access controls.
- Handle incidents, service requests, and problems through ITSM processes while maintaining ticket notes and customer communications.
- Contribute to root cause analysis, corrective and preventive actions, and continuous improvement.
- Perform standard changes such as runtime upgrades, library updates, cluster policy changes, and Unity Catalog permission updates using change control and validation procedures.
- Maintain runbooks, standard operating procedures, onboarding guides, and troubleshooting knowledge articles.
- Participate in on-call rotation and/or shift coverage for production workloads.
Requirements
- Bachelor’s degree in Computer Science or Engineering, or equivalent practical experience.
- 3–6 years of experience in platform operations, cloud operations, or data platform support, including exposure to Databricks and/or Apache Spark ecosystems.
- Hands-on experience troubleshooting job and workflow failures, cluster start and termination issues, library and dependency management, and Spark configuration and performance issues at an L2 level.
- Working knowledge of AWS and Azure fundamentals, including identity and access management, networking, storage, encryption, and key management basics.
- Familiarity with access controls, secrets handling, audit logging, Unity Catalog, and data access governance.
- Scripting and automation skills in Python and/or Bash or PowerShell.
- Experience with ITIL-aligned incident, problem, and change management and operational documentation.
- Strong customer support, communication, structured troubleshooting, prioritization, documentation, and cross-functional collaboration skills.
Benefits
- Hybrid work with remote flexibility and an expectation to work in the local office or onsite with clients at least three days per week.
- Office-based teams identify at least one weekly anchor day for in-person collaboration.
- Participation in on-call rotation and/or shift coverage may be required.
Tech Stack
Categories
Data EngineeringDevOps
About Marsh
Marsh is a global insurance broker and risk advisor that helps businesses, public entities, and individuals assess, transfer, and manage risk through insurance placement, captives, and advisory services. It sells brokerage, risk consulting, and claims management across industries, including cyber and property, and operates in more than 130 countries. Marsh is a business of Marsh McLennan and is headquartered in New York.