2 months ago
Accra, GhanaMid Level
Responsibilities
- Collaborate with sales teams to understand customer requirements and provide technical consultation on Zoho Finance, HR, and Payroll applications.
- Conduct product demonstrations and webinars for prospective clients.
- Identify business needs and design customized solutions using Zoho’s suite of applications.
- Prepare technical proposals, presentations, RFP responses, and RFI responses.
- Act as a liaison among customers, sales, product management, and engineering teams.
- Build customer relationships and provide training and technical support during trials and implementations.
- Research industry trends, competitor products, and emerging technologies in Finance, HR, and Payroll.
- Relay customer feedback to product development teams and suggest product improvements.
Requirements
- At least 2 years of experience in a presales engineering role focused on Finance, HR, and Payroll applications.
- In-depth knowledge of financial processes, payroll systems, and related regulatory requirements in the Africa market.
- Familiarity with Zoho Books, Zoho Payroll, Zoho People, and other financial management tools is highly desirable.
- Strong communication and presentation skills for explaining complex concepts to technical and non-technical audiences.
- Ability to work independently and collaboratively in a fast-paced environment.
- Comfort with ambiguity, complexity, flexibility, constructive feedback, and self-directed work.
Benefits
- The position is intended as a long-term employee opportunity rather than a short-term gig.
Categories
Solutions Engineering
About Zoho
Zoho builds a broad suite of subscription-based business software for sales, finance, collaboration, IT management, and more, including Zoho CRM, Books, Mail, and Desk. Founded in 1996 and headquartered in Chennai, it is privately held, profitable, and operates globally, including a major presence in Austin, Texas. The company emphasizes user privacy and runs without an ad-revenue model, even for its free products.