Automation Engineer, Professional Services
Five9
20 days ago
Remote, India
Senior
H1B Sponsor
Responsibilities
- Engage with customers to understand their problems, needs, and goals.
- Lead requirements gathering, configuration, knowledge transfer, solution testing, and production rollout.
- Design and configure voice and digital virtual agent applications on the Five9 IVA Studio and Virtual Contact Center platforms.
- Provide configuration advice and problem resolution on Five9 products.
- Conduct consulting engagements.
- Communicate effectively with internal and external stakeholders.
- Lead technical sessions and act as a trusted advisor to decision makers.
- Handle pre-sales Statement of Work requests from creation to design document handoff.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
- Minimum of 5 years of experience in Professional Services Implementation and configuration in a Cloud computing or telephony environment.
- Good verbal and written communication skills in English.
- Strong knowledge of hosted solutions (SaaS), VoIP, IVR, and Call Center practices.
- Knowledgeable of Digital Engagement channels such as Email, Chat, and SMS.
Tech Stack
AWSGoogle Cloud PlatformSOAP
Categories
AI & MLBackendDevOps