3 days ago
Base Salary
$120k - $141k/yr
Responsibilities
- Support production applications and automate operational discoveries to prevent recurring incidents and reduce recovery time.
- Improve application availability, latency, performance, efficiency, and proactive monitoring.
- Conduct technical reliability studies, risk analyses, failure testing, and reliability assessments for designs, materials, processes, and production products.
- Recommend design, testing, and statistical process-control methods to achieve required reliability levels.
- Build, standardize, and tune operational dashboards and actionable alerts covering service health, customer impact, dependencies, performance, failures, ownership, routing, and runbooks.
- Use incident analysis, root-cause analysis, and performance data to drive reliability improvements.
- Interface with business users, development teams, and system administrators to ensure systems meet business needs and specifications.
Requirements
- Bachelor's degree or equivalent work experience.
- Six to eight years of relevant experience in business and risk analysis, IT service management, production support, product or project management, or application development.
- Expertise in Site Reliability Engineering or Reliability Engineering.
- Knowledge of SLIs, SLOs, error budgets, and customer journey monitoring.
- Experience defining reliability requirements for large, complex, multi-system products.
- Hands-on experience with application performance monitoring, real user monitoring, synthetics, monitoring, logging, tracing, and telemetry frameworks.
- Proficiency with Datadog, Splunk, Grafana, Prometheus, New Relic, Elastic, or OpenTelemetry.
- Understanding of distributed systems, microservices, cloud platforms, and Kubernetes.
- Hands-on experience with ServiceNow.
- Strong stakeholder management, communication, and technical leadership skills.
Benefits
- Healthcare coverage including medical, dental, and vision.
- Basic and optional term life insurance, short-term disability, and long-term disability.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks depending on salary grade and tenure.
- Up to 11 paid holidays, adoption assistance, and sick and safe leave accruals.
- Hybrid work arrangement requiring three or more days per week from a U.S. Bank location.
Tech Stack
Categories
Site Reliability
About U.S. Bank
U.S. Bank is a public commercial bank offering consumer banking, commercial and institutional banking, payments, wealth management, and custody services to individuals and businesses. It earns revenue from interest on loans and securities and from fees across payments, asset management, and treasury services; it is the fifth-largest U.S. commercial bank, headquartered in Minneapolis, and trades on the NYSE as U.S. Bancorp (USB).