6 days ago
Addis Ababa, EthiopiaMid Level / Senior
Responsibilities
- Configure new and existing credit products, including eligibility, tenure, pricing, fees, credit limits, repayment schedules, and workflow rules.
- Manage platform changes, testing, releases, deployment coordination, rollback planning, configuration records, and change documentation.
- Support day-to-day technical administration, monitoring, incident investigation, troubleshooting, and production issue resolution.
- Support integrations between the Loan Management Platform, Credit Scoring Engine, M-PESA, customer channels, and external partner systems.
- Investigate interface failures, reconciliation issues, data inconsistencies, loan-processing issues, and dependent-system compatibility concerns.
- Maintain technical and configuration documentation and follow access-control, security, testing, and change-management standards.
- Identify automation opportunities and support platform upgrades, patches, scalability, reliability, and operational-efficiency improvements.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
- 2–4 years of experience in software engineering, application support, platform configuration, FinTech, or related technology roles.
- Hands-on experience configuring and supporting enterprise or financial transaction platforms and managing production changes.
- Understanding of APIs, databases, system integrations, application troubleshooting, software development, testing, deployment, and release-management processes.
- Experience supporting high-volume, highly available production systems and performing troubleshooting and root-cause analysis.
- Ability to translate business requirements into system configurations and technical changes.
- Good written and verbal communication skills in English.
- Desired experience with Loan Management Systems, Digital Lending Platforms, Core Banking systems, lending products, repayment workflows, credit processes, banking, FinTech, mobile financial services, or telecommunications.
- Desired experience with DevOps, CI/CD, cloud-based platforms, application monitoring tools, or automated deployment environments.
About Safaricom
Safaricom builds and operates mobile and fixed connectivity services and the M-PESA mobile money platform for consumers and enterprises in East Africa. Founded in 1997 and headquartered in Nairobi, it is publicly listed on the Nairobi Securities Exchange and is part-owned by Vodacom Group and the Government of Kenya. The company runs Kenya’s largest mobile network and has expanded into Ethiopia through Safaricom Ethiopia.