Amazon Connect Technical Lead, Contact Center
WillowTree
2 months ago
Boston, MA, USA +2 more
Senior / Staff+
Responsibilities
- Collaborate with Solution Architects to define system design and create blueprints for workflows.
- Validate technical approaches and approve configuration changes to ensure best practices are followed.
- Provide mentorship and support to Application and Quality Engineers while consulting with clients.
- Coordinate with Quality Engineers to ensure thorough testing of all experiences.
- Maintain clear communication between the technical delivery team, Project Manager, and Client.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience.
- 5+ years of experience in contact center solutions, with at least 4 years in a technical leadership role.
- Proven ability to design scalable omnichannel Customer Experience solutions using Amazon Connect and AWS Services.
- Deep experience in integrating Amazon Connect with external systems like CRM and ERP.
- Strong consultative skills to lead technical discovery and mentor junior staff.
Tech Stack
Amazon DynamoDBAWSJavaNode.jsPython
Categories
BackendData EngineeringDevOps