10 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Set up, improve, and innovate application and customer-experience monitoring.
- Maintain monitoring principles and drive the overall Customer Experience Monitoring framework.
- Analyze production data, perform audits, identify monitoring gaps, and create reports for stakeholders.
- Use Dynatrace and Splunk dashboards to measure performance and scalability.
- Help teams adopt monitoring practices and translate application monitoring needs into requirements.
- Review monitoring outcomes with product teams and support data-driven improvements.
- Collaborate with operations, developers, technical teams, and product teams on performance testing and monitoring.
- Assess how new functionality and services affect monitoring needs across the customer journey and e-commerce system layers.
- Explore AI-supported insights and innovative technologies to improve application experience monitoring.
Requirements
- 6–10 years of work experience in Application Monitoring.
- Previous experience with Application Monitoring Engineering and monitoring tools.
- Professional experience with Splunk and API architecture is required.
- Good knowledge of OpenTelemetry, Dynatrace, JMeter, and mPulse or similar tools.
- Experience collaborating with functional developers and technical teams to define application monitoring requirements.
- Ability to analyze customer experience and site performance across front-end, app, cloud front end, and backend layers.
- Strong communication skills for supporting multiple product teams.
- Understanding of retail, e-commerce, and large international organizations is beneficial.
- Very good understanding of microservice/API architecture effects on monitoring and holistic visibility is beneficial.
- Hands-on cloud DevOps experience, agile development experience, and understanding of logs, metrics, and traces are beneficial.
- Front-end development experience and performance testing tool experience are advantageous.
Benefits
- Full-time position with global development opportunities.
- Staff discount card usable across H&M brands in stores and online.
- Inclusive and collaborative culture with opportunities for career growth.
- Applications must be submitted with a CV in English through SmartRecruiters or the H&M career page; cover letters are not requested.
Tech Stack
Apache JMeterSplunk
Categories
Site Reliability
About H&M Group
H&M Group is a public Swedish retail company that designs and sells fashion, beauty, and homeware across multiple brands, including H&M, COS, Monki, Weekday, ARKET, and & Other Stories. It serves consumers worldwide through around 4,700 stores in 76 markets and extensive e‑commerce. Founded in 1947 and headquartered in Stockholm, the group focuses on sustainability and circular design in its supply chain.