10 days ago
Semarang, IndonesiaEntry Level / Mid Level
Responsibilities
- Design, configure, develop, enhance, and maintain ServiceNow applications and workflows.
- Build solutions across ServiceNow modules including ITSM, ITOM, ITAM, HRSD, CSM, and Service Catalog.
- Develop custom applications, integrations, scripts, workflows, business rules, UI policies, client scripts, and automation solutions.
- Gather requirements and translate them into scalable platform solutions with business stakeholders and technical teams.
- Support integrations with enterprise applications, APIs, cloud platforms, and third-party tools.
- Participate in testing, defect resolution, deployment, troubleshooting, root cause analysis, and production support.
- Contribute to platform governance, continuous improvement, technical documentation, and knowledge transfer.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field.
- 1–5 years of experience in ServiceNow development, administration, implementation, or support.
- Hands-on experience with ServiceNow platform configuration and development.
- Knowledge of JavaScript, REST/SOAP APIs, integrations, web technologies, and workflow automation concepts.
- Understanding of ITSM processes including Incident Management, Change Management, Problem Management, Service Request Management, and CMDB concepts.
- Experience working in Agile, Scrum, or DevOps delivery environments.
- Strong analytical, troubleshooting, problem-solving, communication, and collaboration skills.
- Preferred experience with ITSM, ITOM, ITAM, HRSD, CSM, GRC/IRM, Service Portal, or Integration Hub.
- ServiceNow Certified System Administrator or Certified Application Developer certification is preferred.
- Preferred experience with ServiceNow Flow Designer, Integration Hub, Discovery, Event Management, or CMDB implementation.
Benefits
- Opportunities to work on enterprise-scale digital transformation projects.
- Opportunities to gain certifications across ServiceNow technologies and emerging platform capabilities.
- Collaboration with global delivery teams and industry experts.
- Career progression toward Senior Analyst, Consultant, and Specialist tracks within Accenture Technology.
- Support for physical, mental, and financial well-being.
- Learning opportunities, certifications, and diverse work experiences.
Tech Stack
AnsibleAWSAzureBashDockerGitHub ActionsGitLab CI/CDGoogle Cloud PlatformGrafanaJavaScriptJenkinsKubernetesPowerShellPrometheusPythonSOAPTerraform
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.