Amazon

Software Development Engineer, Customer Service Technologies

Amazon
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5 days ago
Seattle, WA, USAMid Level
H1B sponsor

Base Salary

$144k - $194k/yr

Responsibilities

  • Design, build, and operate real-time observability, incident detection, autonomous response, and customer recovery capabilities for the Network Control Center.
  • Own features and subsystems end to end, from technical design through implementation, testing, deployment, and production operation.
  • Integrate machine learning models for anomaly detection, predictive alerting, and closed-loop learning workflows.
  • Solve distributed systems problems involving real-time event processing, low-latency decisions, and fault-tolerant services at scale.
  • Participate in on-call rotations, build operational dashboards and runbooks, and improve system reliability.
  • Contribute to technical designs, code reviews, and engineering practices while mentoring junior engineers.

Requirements

  • 3+ years of non-internship professional software development experience.
  • 2+ years of non-internship experience designing or architecting new and existing systems, including design patterns, reliability, and scaling.
  • Experience programming with at least one software programming language.
  • Preferred: 3+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations.
  • Preferred: bachelor’s degree in computer science or equivalent.
  • Preferred: experience with monitoring, observability, incident management, and a strong operational mindset.

Benefits

  • Amazon offers health insurance including medical, dental, vision, prescription, Basic Life and AD&D insurance, and supplemental life plan options.
  • Benefits include an Employee Assistance Program, mental health support, a medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave.
  • The compensation package may include sign-on payments and restricted stock units; final compensation depends on experience, qualifications, and location.
  • The position is based in Seattle, Washington, USA.

Categories

Amazon

About Amazon

10,000+ employees

Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.

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