3 hours ago
Responsibilities
- Own onboarding, adoption, renewal, and expansion for a portfolio of large enterprise and government accounts.
- Build relationships with security, engineering, compliance/GRC, and procurement stakeholders and align their goals with Manifest’s platform capabilities.
- Help customers configure code and dependency scanning, vulnerability management, and third-party risk workflows.
- Monitor account health, identify churn or underutilization risks, and create action plans.
- Partner with Sales on expansion opportunities and account strategy.
- Relay customer feedback to Product and Engineering to influence the roadmap.
- Create onboarding plans, business reviews, and customer success plans.
- Troubleshoot databases, APIs, JSON-based SBOM/AIBOM/CryptographyBOM data, and integrations, escalating complex issues when necessary.
- Write basic scripts to investigate data issues, validate integrations, and create lightweight customer reporting.
- Use AI tools to draft communications, summarize account activity, analyze data, and research customer environments.
- Travel periodically for on-site customer meetings, particularly in the greater Washington, D.C. area.
Requirements
- At least 5 years of experience in customer success, account management, or a similar customer-facing role.
- Experience supporting large enterprise customers with complex, multi-stakeholder relationships.
- Experience supporting U.S. government customers, particularly federal civilian agencies, and familiarity with government software evaluation, procurement, and operationalization.
- Strong cybersecurity and/or SaaS customer success experience, including adoption, renewals, and churn reduction.
- Working knowledge of relational databases, REST APIs, and JSON schemas for technical troubleshooting.
- Ability to write basic scripts using Python, shell, or similar technologies.
- Familiarity with software supply chain security, SBOMs, AIBOMs, SPDX, and CycloneDX.
- Comfort using frontier AI models such as Claude or ChatGPT in daily workflows.
- Excellent written and verbal communication skills for technical and non-technical stakeholders.
- Strong organization and ability to manage multiple accounts and priorities.
- Ability to travel periodically for customer meetings.
- U.S. citizenship is required.
- Active security clearance or the ability to obtain and maintain one is preferred.
- Experience with vulnerability management, GRC, or third-party risk management workflows is preferred.
Benefits
- Fully remote work with potential for hybrid co-working.
- Unlimited PTO.
- 100% medical, dental, and vision insurance coverage for the employee and dependents.
- 401(k) and retirement options.
- Periodic customer travel, especially to the greater Washington, D.C. area.
- Opportunity to join a well-funded, early-stage startup.
Tech Stack
Categories
Solutions Engineering
About Manifest
At Manifest, we drive growth by starting in the messy middle — where customer consideration widens and momentum is at greatest risk. We focus on shortening that journey to close the gap between brand and performance, turning consideration into preference and driving results that ripple throughout the full funnel. As an independent, integrated agency with roots in content, brand journalism, performance marketing, digital storytelling, creative technology, ecommerce, and consumer brand campaigns, we’ve seen enough to know that through complexity, comes certainty.