Production Support Data Engineer
Charles Schwab13 days ago
Base Salary
$140k - $145k/yr
Responsibilities
- Lead production support for enterprise data platforms, data warehouses, ETL workloads, and analytics applications.
- Troubleshoot production issues, identify root causes, restore service, and coordinate cross-functional incident resolution.
- Drive production readiness, releases, operational changes, monitoring, preventive controls, and platform resilience improvements.
- Establish scalable support standards, documentation, and operational processes aligned with enterprise policies.
- Improve data classification, storage, security, quality, compliance, automation, and operational stability.
- Communicate clearly with stakeholders during service disruptions and complex technical incidents.
- Coach team members, set priorities, and provide technical leadership for reliable production delivery.
Requirements
- 7+ years of hands-on production support experience in a data warehousing environment.
- 3+ years of hands-on experience supporting ETL workloads; Informatica IDMC or IICS experience is highly preferred.
- 3+ years of experience supporting data and analytics applications in Google BigQuery, preferably with GCP or a similar cloud data platform.
- Experience with Splunk, Remedy, Jira, or equivalent support tools.
- Experience establishing operational standards, documentation, and enterprise support processes.
- Experience improving data classification, storage, security, quality, and compliance through scalable technical solutions.
- Experience using data analysis and quality assurance practices to support operational performance and product integrity.
- Demonstrated incident troubleshooting, stakeholder communication, cross-functional coordination, and technical leadership skills.
- Bachelor’s degree in computer science, engineering, or a related field.
- 5+ years of experience with Control-M or AutoSys workload scheduling is preferred.
- Experience with Airflow, Pub/Sub, Linux, shell scripting, SQL, data analysis, automation, self-healing solutions, and incident and change management is preferred.
Benefits
- On-site work is required in the specified location.
- Participation in a scheduled on-call rotation, including occasional evenings, weekends, and holidays, is required.
- The role is eligible for bonus or incentive opportunities.
Tech Stack
Categories
Data Engineering
About Charles Schwab
Charles Schwab provides brokerage, banking, and wealth management services for individual investors and independent investment advisors. Its business spans trading platforms, advisory and custody services (Schwab Advisor Services), ETFs and mutual funds, and a U.S. bank offering deposits and lending. Founded in 1971 and headquartered in Westlake, Texas, Schwab is publicly traded on the NYSE (SCHW) and expanded its retail and advisor footprint through the acquisition of TD Ameritrade.