15 days ago
Manila, PhilippinesEntry Level
Responsibilities
- Support CI/CD pipelines, builds, tests, packaging, deployments, environment promotion, and release activities.
- Monitor AWS and other cloud environments, applications, logs, metrics, alerts, and dashboards.
- Triage production and non-production incidents, resolve issues, and escalate complex risks.
- Support configuration, patches, upgrades, dependency updates, vulnerability remediation, and environment maintenance.
- Build and maintain tested scripts and automation using Git-based development and review practices.
- Partner with software development and QA teams on tooling, deployments, operational issues, Agile activities, and Jira items.
- Maintain runbooks, deployment documentation, operational evidence, and lessons learned.
- Participate in after-hours deployments and appropriate on-call support.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
- Relevant professional experience in a technical environment involving cloud, software delivery, application support, infrastructure, QA automation, systems, or a comparable area.
- Fundamental understanding of software development, build, test, packaging, deployment, and rollback concepts.
- Experience with cloud computing, preferably AWS, and motivation to deepen cloud expertise.
- Experience with Git/source control and basic CI/CD concepts.
- Basic troubleshooting and analytical skills using logs, metrics, alerts, and change information.
- Willingness to participate in operational support, appropriate on-call activities, and after-hours deployments when required.
- Clear written and verbal communication, collaborative working style, strong learning mindset, and security-conscious engineering accountability.
- Preferred exposure to AWS services, cloud-native applications, and application or infrastructure monitoring.
- Preferred experience with Jenkins, GitLab CI/CD, GitHub Actions, or a comparable CI/CD platform.
- Preferred exposure to infrastructure as code, containers, microservices, and configuration automation.
- Preferred understanding of REST APIs and JSON.
- Preferred experience with Jira and Confluence.
- AWS foundational or associate-level certification, or willingness to pursue one, is preferred.
Benefits
- The role includes appropriate on-call support and after-hours deployments when required.
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Here are some key insights: • 60,000+ customers • 100+ offices • 1,700+ support experts • 2,000+ partners • 17,000+ employees • 175+ countries where customers are located • 15,000+ cloud customers • 40+ countries with Infor offices