Solutions Architect - BA
TransPerfect5 days ago
Buenos Aires, ArgentinaMid Level
Responsibilities
- Gather and analyze configuration requirements from clients with the Solutions Engineering team.
- Draft implementation project plans including timelines, implementation details, and risk analysis.
- Oversee GlobalLink implementation with client internal teams and ensure timeline deadlines are met.
- Execute and verify configuration tasks in GlobalLink tools based on client requirements.
- Serve as the primary technical contact and escalation point for clients.
- Assist the support team with client configuration issues through investigation and troubleshooting.
- Report client technical issues and request product functionality improvements in collaboration with Product Management.
- Prepare training and procedures, contribute to internal projects, mentor new team members, and support continuous team improvement.
Requirements
- Bachelor’s degree or equivalent.
- Minimum 2–3 years of experience in a client-facing role.
- Project management and client solution implementation experience.
- Strong written and verbal English communication skills.
- Investigation, troubleshooting, documentation, time management, problem-solving, analytical, and collaboration skills.
- Good knowledge of language technology, including CAT tools, translation environments and portals, localization tools, machine translation, post-editing, terminology, and translation memory tools.
- Understanding of or exposure to web content management systems, eCommerce platforms, and other content management systems.
- Experience with Corrective and Preventive Action processes.
- Foreign language ability is a plus.
Tech Stack
Drupal
Categories
Solutions Engineering
About TransPerfect
TransPerfect provides language services and localization technology to enterprises, including translation, interpretation, software and multimedia localization, and AI-enabled workflow automation via its GlobalLink platform. It sells B2B services and SaaS that streamline multilingual content, compliance, and customer support across channels, with specialized practices in gaming, legal, and life sciences. Founded in 1992 and headquartered in New York, the privately held company operates offices worldwide and supports content in more than 200 languages.