Product Support Engineer
Agilent Technologies1 day ago
Santa Clara, CA, USASenior
Base Salary
$163k - $255k/yr
Responsibilities
- Provide tier 3 product support for Agilent Lab Advisor, Lab Assist, QTOF Diagnostics, and TCD Software.
- Support acquisition software and future customer diagnostic software needs.
- Develop and implement software features and defect resolutions.
- Debug, validate, and test diagnostic software elements.
- Participate in product coding design and code reviews.
- Collaborate with R&D design engineers to establish product requirements.
- Work with marketing, sales, technical support, QA, manufacturing, product development, and external customers on features, supportability, reliability, cost, and release schedules.
- Create technical training content and deliver training to technical support teams, including field service and remote service engineers.
- Write product and process user documentation when needed.
Requirements
- Bachelor's degree or equivalent.
- Experience with analytical scientific instruments.
- Experience with LC and/or MS.
- At least 8 years of relevant experience, or at least 5 years of relevant experience with an advanced degree.
- Software engineering experience designing and supporting complex software systems.
- Strong software engineering principles using C and/or C++.
- Experience with real-time operating systems and concurrent programming.
- Fluency in Python and/or other scripting languages.
- Knowledge of web server technology and REST APIs.
Benefits
- Full-time position with a day shift and no stated end date.
- Approximately 20–25% domestic and international travel required.
- Eligible for bonus, stock, and benefits.
About Agilent Technologies
Agilent Technologies builds analytical instruments, lab software, diagnostic and genomics solutions, plus consumables and services used by pharmaceutical, chemical, environmental, and clinical labs. It sells systems such as chromatography and mass spectrometry platforms, pathology and molecular diagnostic kits, and supports lab operations through its CrossLab services business. Founded in 1999 and headquartered in Santa Clara, California, Agilent is a public company listed on the NYSE (ticker: A) with global manufacturing and R&D sites.