2 months ago
Remote, United StatesMid Level
Base Salary
$110k - $120k/yr
Responsibilities
- Build and maintain autonomous agentic flows in Litify and Salesforce demo and trial environments.
- Collaborate with Sales and Customer Success on trial-objective calls to identify workflows, prompts, and agents for client needs.
- Configure AI prompt libraries and lead technical implementation during trial discovery and setup.
- Guide Sales Engineers and team members in building custom demo flows and updating demo organizations.
- Troubleshoot permissions, perform end-user testing, and provide technical support during trial check-ins.
- Lead workflow customizations and configurations after client rollout to support retention and success.
- Create AI and agent documentation and deliver training to LSAP and Customer Success teams.
Requirements
- At least 2 years of hands-on experience with Salesforce and Litify.
- Strong Salesforce administration and configuration knowledge; Salesforce Advanced Administrator Certification is preferred.
- Salesforce Certified Agentforce Specialist certification is required.
- At least 2 years of experience with Salesforce Automations and strong Salesforce Flow knowledge, including record-triggered flows, collections, loops, and third-party Lightning components.
- Experience managing complex projects while maintaining stakeholder expectations, scope, schedule, and budget constraints.
- Excellent written and verbal communication, presentation, facilitation, and ability to explain technical topics to varied audiences.
- Ability to manage multiple customers and tasks simultaneously and respond quickly during AI and agentic free trials.
Benefits
- Fully remote, except employees living in New York City and New Jersey.
- NYC and New Jersey employees work a hybrid schedule from the Manhattan office 6 days per month.
- Bonus and benefits may be offered in addition to the stated base salary.
Categories
Solutions Engineering
About Litify
Litify builds an all-in-one legal operations platform for law firms and corporate legal departments, delivered as SaaS on Salesforce, covering matter and intake management, document generation, timekeeping/billing, legal hold and corporate eBilling, mobile, and analytics. Founded in 2016 and headquartered in New York, it is privately held and backed by Bessemer Venture Partners, with offices in New York and New Orleans. The platform is used by hundreds of enterprises and tens of thousands of legal professionals.