1 day ago
Austin, TX, USA +2 moreMid Level / Senior
Base Salary
$150k - $200k/yr
Responsibilities
- Own enterprise implementations from Sales handoff through customer go-live, including scoping, configuration, testing, and troubleshooting.
- Coordinate with Sales, Customer Success, Engagement Managers, Product, and Engineering to provide a consistent customer experience.
- Map customer workflows and translate them into clear implementation plans.
- Lead multiple configuration-heavy implementations across product verticals simultaneously.
- Handle API integrations, data migration, and data-flow validation without waiting on Engineering.
- Travel on-site with customers approximately 25% of the time to build relationships and support implementations.
- Share customer feedback with Product and Engineering and help influence the product roadmap.
- Create implementation playbooks, configuration templates, and onboarding frameworks for future hires.
- Transition completed implementations to Product Expert Solutions Engineers for ongoing support.
Requirements
- 3–7 years of experience in a customer-facing technical role such as Solutions Engineer, Implementation Engineer, or Technical Account Manager.
- Experience owning both the technical implementation and customer relationship across multiple configuration-heavy implementations.
- Ability to scope, configure, and troubleshoot API integrations and data flows independently.
- Technical degree in computer science, engineering, or a similar field.
- Experience owning post-sales SaaS implementations from discovery through go-live.
- Experience collaborating with Engineering, Sales, Customer Success, and Product teams.
- Ability to explain complex technical concepts clearly to engineers and non-technical stakeholders.
- Willingness to travel approximately 25% for on-site implementations and work in the office four to five days per week.
- Preferred experience with data migration, SQL, and business intelligence tools such as Looker or Tableau.
Benefits
- $150,000–$200,000 base salary plus meaningful equity; no commission or bonus.
- Medical, dental, and vision coverage at 100% and paid parental leave.
- Commuter benefits, 401(k), and relocation packages.
- Meals provided in the office.
- Unlimited paid time off.
- Visa support is open to visa transfers, including OPT and H-1B.
- In-office role based in New York, Austin, or San Francisco, with the team working together four to five days per week.
Tech Stack
Categories
Solutions Engineering
About Lavendo
Lavendo is a San Francisco–based recruiting firm that helps startups and high‑growth companies hire sales, go‑to‑market, and select technical talent. It provides fee-based search services and recruiting programs focused on revenue roles. Founded in 2021 and privately held, Lavendo is headquartered in San Francisco, California.