2 days ago
Responsibilities
- Architect and deliver production-ready conversational AI agents for large enterprise customers.
- Own AI agent projects from early pilot through launch and ongoing refinement.
- Build scalable agents for complex, integrated customer interactions and industry-specific use cases.
- Design reusable agent frameworks and drive design partnerships for new product directions.
- Integrate emerging voice models into enterprise-grade deployments.
- Define standards for constructing, evaluating, and improving AI agents in production.
- Collaborate directly with enterprise decision-makers and feed field insights into the platform, tools, and product roadmap.
Requirements
- Hands-on experience building and operating end-to-end production systems at scale.
- Strong technical problem-solving ability in rapidly changing and ambiguous environments.
- Experience developing or operating AI/LLM-powered systems in production is highly valued.
- Working knowledge of AI agent evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
- Familiarity with React, TypeScript, and/or Go is advantageous.
- Comfort working face-to-face with customers to understand problems and deliver practical technical solutions.
- Prior customer-facing or externally led technical experience is a plus.
- Ability to communicate clearly with both engineers and executives and align technical and business teams.
- Startup founder or early-engineer experience is highly valued.
Benefits
- Build production AI agents at meaningful scale rather than prototypes or research exercises.
- Work directly with leaders at global enterprises and high-growth startups.
- Influence the direction of NiCE’s AI agent platform through customer problems and field experience.
- Operate with autonomy and end-to-end ownership across the agent lifecycle.
- Work with current AI models, infrastructure, and research.
Tech Stack
Categories
Forward Deployed
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.