3 days ago
Hyderābād, IndiaMid Level
Responsibilities
- Design and deliver AI-driven solutions using Generative AI and Agentic AI to address business challenges and automate enterprise processes.
- Support ServiceNow IT Operations Management applications by diagnosing incidents, fulfilling service requests, monitoring systems, and resolving issues.
- Develop and implement application-support best practices and contribute to system reliability and performance.
- Document solutions, share knowledge, and participate in team discussions and continuous-improvement activities.
- Communicate with stakeholders to understand needs and provide timely updates on issue resolution.
- Work independently, contribute solutions to work-related problems, and develop subject-matter expertise.
Requirements
- At least 3 years of experience with ServiceNow IT Operations Management.
- 15 years of full-time education.
- Strong knowledge of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Strong analytical and problem-solving skills for diagnosing and resolving application issues.
- Experience with incident management and service request fulfillment processes.
- Understanding of software development lifecycle methodologies and experience with modern programming languages and frameworks.
- Familiarity with the ITIL framework and service management practices.
- Ability to collaborate effectively and communicate with diverse stakeholders.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.