15 hours ago
Kraków, PolandMid Level
Responsibilities
- Monitor and support large-scale Splunk Cloud deployments for reliability, availability, and performance.
- Respond to monitoring alerts and production incidents using established playbooks and procedures.
- Participate in 12/7 operations and on-call support.
- Investigate complex issues across cloud infrastructure, Linux systems, networking, distributed services, and application code.
- Participate in post-incident reviews and implement operational and automation improvements.
- Identify repetitive or error-prone operational tasks and convert runbooks into reliable automated workflows.
- Maintain operational automation through Git-based development, peer review, documentation, and cross-functional collaboration.
Requirements
- Bachelor of Science in a related field or equivalent work experience of 5+ years.
- At least 3 years of systems or network administration experience in a cloud environment, including incident response and major incident management.
- Experience developing maintainable Python or Go automation, operational tooling, or production support utilities.
- Experience with Unix or Linux systems and shell scripting.
- Experience using Git and participating in code review workflows.
- Working knowledge of software engineering practices including modular design, testing, debugging, exception handling, logging, and documentation.
- Ability to translate manual operational procedures into safe, repeatable automated workflows.
- Understanding of automation risks involving permissions, secrets management, validation, rollback, and human approval points.
- Strong troubleshooting, prioritization, collaboration, and communication skills, including effectiveness during major service outages.
About Cisco
Cisco designs and sells networking, security, and collaboration platforms for enterprises, service providers, and governments, spanning routers and switches, Wi‑Fi, firewalls, zero‑trust, observability, and cloud-managed IT (Meraki) plus Webex. Its business model mixes hardware, software subscriptions, and support/consulting services. Founded in 1984 and headquartered in San Jose, California, Cisco is a public company traded on Nasdaq and serves customers across data centers, campuses, and service provider networks.