AI Success Engineer - São Paulo, Brazil

OpenAI

29 days ago

São Paulo, Brazil

Senior / Staff+

Responsibilities

Lead the technical relationship for post-sale customers as a trusted advisor.
Own account health and adoption velocity across your portfolio.
Conduct technical enablement and configuration sessions for OpenAI products.
Identify and validate use cases by embedding with customer teams.
Coordinate account-level initiatives including product activation and deployment planning.
Build relationships with executive sponsors and technical stakeholders.
Translate customer objectives into an actionable adoption roadmap.
Surface customer feedback and technical blockers to cross-functional teams.
Guide value realization through KPI definition and post-deployment reporting.
Facilitate workshops on use case design and adoption best practices.

8+ years of experience in technical customer-facing roles.
Deep knowledge of OpenAI product capabilities and integration patterns.
Practical experience with enterprise security concepts and compliance frameworks.
Familiarity with coding languages like Python or JavaScript.
Ability to translate technical concepts into business language.
Strong record of driving technical deployments for large enterprise customers.
Excellent project and program management skills.
Comfortable embedding with customers to diagnose adoption challenges.
High ownership and ability to manage dynamic customer needs.

JavaScriptPython