4 months ago
Paris, FranceMid Level
Responsibilities
- Serve as the primary technical contact for customer deployments in public spaces and smart infrastructures.
- Lead product installations, manage customer feedback, and support a seamless customer experience.
- Analyze and resolve technical issues and contribute to product improvement.
- Develop and deliver customer training and onboarding materials.
- Identify customer opportunities, provide insights to sales, deliver product demonstrations, and support pre-sales meetings.
- Collaborate with sales, marketing, product development, and customer support teams, including documenting feature requests.
Requirements
- Master’s degree in Computer Science, Electrical, Industrial, Automotive, or Mechanical Engineering, or equivalent practical experience.
- At least 3 years of experience in a similar role involving project ownership, client-facing support, and technical engagement.
- Proficiency with Linux systems and the ability to deploy, configure, and troubleshoot software independently in real-world environments.
- Strong problem-solving and autonomous troubleshooting skills, including in undocumented or changing situations.
- Clear communication skills for explaining complex technical issues to technical and non-technical stakeholders.
- Solid IT and networking fundamentals, including routing, firewalls, and TCP/IP.
- Fluent English; French is a plus.
- Willingness and ability to travel for on-site deployments and client support.
Benefits
- Work with Spatial Intelligence, 3D AI, LiDAR perception, and real-time analytics technologies.
- Join an international team working with customers across four continents.
- Opportunity to contribute to solutions used by airports, infrastructure operators, smart cities, and robotics applications.
- Work in a fast-paced, collaborative startup environment.
Tech Stack
Categories
Solutions Engineering
About Outsight
Outsight builds software that transforms 3D LiDAR data into anonymous spatial intelligence for operators of airports, train stations, sports venues, road infrastructure, and industrial sites. Its platform tracks people and vehicles in real time and provides analytics for operations, safety, and planning, sold to enterprises and systems integrators. Founded in 2019 and privately held, the company is headquartered in Paris with teams in San Francisco and Sophia-Antipolis and commercial offices across Europe and Asia.