Sr. AI Solutions Architect
Dialpad
16 days ago
Austin, TX, USA
Senior
H1B Sponsor
Responsibilities
- Understand customer requirements and translate them into AI-powered solutions.
- Conduct discovery sessions to translate business objectives into technical instructions.
- Design and iterate on prompt architectures for high-accuracy AI outputs.
- Consult with clients to build transformational AI solutions.
- Manage stakeholder expectations during deployments.
- Lead the deployment of AI workflows into customer environments.
- Develop systems to monitor AI behavior for safety and security.
- Optimize AI agents post-integration based on performance metrics.
- Set up tracking systems for customer dashboards.
- Provide feedback to product teams to influence development.
Requirements
- 5+ years of experience in a customer-facing technical role related to AI/SaaS.
- Expertise in AI/ML stack, including LLMs and Generative AI.
- Proven experience in advanced prompt engineering techniques.
- Track record of deploying LLM-based applications at scale.
- Strong proficiency in working with APIs and building MCP servers.
- Experience integrating with enterprise platforms like Zendesk or Salesforce.
- Ability to use Python or Node.js for scripting and middleware.
- Experience with model fine-tuning for deployment constraints.
- Strong business acumen and ability to communicate technical concepts clearly.
- Detail-oriented with a focus on delivering measurable results.
- Ability to explain complex AI concepts to non-technical stakeholders.
- Contributes to a collaborative team culture focused on innovation.
Benefits
- Competitive benefits and perks.
- Robust training program for professional development.
- Inclusive office environment designed for collaboration.
- Recognized as a Great Place to Work.
Tech Stack
GoGraphQLJavaScriptNode.jsPythonTypeScript
Categories
AI & MLBackendData Science