3 days ago
Hyderābād, IndiaMid Level
Responsibilities
- Lead the design and delivery of AI-driven solutions using Generative AI and Agentic AI.
- Apply AI to automate processes, integrate intelligent insights into enterprise workflows, and address complex business challenges.
- Independently troubleshoot and resolve incidents across multiple components of critical business systems.
- Perform proactive application monitoring and maintenance to support reliability and performance.
- Document solutions, share knowledge, and contribute to application-support best practices.
- Communicate with stakeholders to understand needs and provide timely updates on issue resolution.
- Participate in team discussions and provide solutions to work-related problems.
Requirements
- At least 3 years of experience with ServiceNow IT Operations Management.
- 15 years of full-time education.
- Strong knowledge of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Ability to align AI capabilities with business objectives while considering scalability, responsible use, and measurable value.
- Strong analytical and problem-solving skills for diagnosing and resolving application issues.
- Experience with incident management and service request fulfillment processes.
- Understanding of software development lifecycle methodologies.
- Experience with modern programming languages and frameworks.
- Familiarity with the ITIL framework and service management practices.
- Ability to collaborate effectively and communicate with diverse stakeholders.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.