9 hours ago
Remote, BrazilStaff+
Responsibilities
- Develop expertise in the Twilio platform, use cases, buyer personas, and Voice and AI industry trends.
- Scope, design, and build multi-product solution architectures and presentations to secure technical wins.
- Support sales and solutions engineering teams with value-selling strategies and complex solution sales.
- Design and validate scalable, secure messaging architectures aligned with customer ecosystems and long-term Twilio adoption.
- Partner with sales, solutions engineering, and enterprise strategy stakeholders to drive technical validation in complex sales cycles.
- Document customer technology patterns and shifts to influence product and R&D strategy and roadmaps.
Requirements
- Hands-on experience designing and validating Conversational AI or LLM-driven architectures, including API integrations with models such as OpenAI or Dialogflow.
- Experience leading presales or solution architecture engagements involving scoping, design, and technical validation in Portuguese and English.
- Strong background in API-based, event-driven systems with hands-on REST API and webhook experience.
- Working knowledge of Node.js or Python and prior software development or equivalent experience.
- Expertise in messaging platforms, including throughput management, retry strategies, and deliverability optimization.
- Ability to communicate complex technical concepts to technical and executive audiences and collaborate across sales, engineering, and product teams.
- Preferred qualifications include overlay or specialist presales experience, product roadmap or positioning collaboration, Twilio or CPaaS exposure, and business-level Spanish proficiency.
Benefits
- Remote-first role based in Brazil with approximately 15% travel for customer and team relationship-building.
- Benefits include competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings, volunteering and donation support, and other location-dependent offerings.
- Employees may be asked to attend occasional in-person team gatherings, functional off-sites, or customer meetings.
About Twilio
Twilio builds a cloud customer-engagement platform centered on programmable communications APIs for SMS, voice, WhatsApp, email, and verification, plus Segment CDP and the Flex contact center. It sells usage-based and subscription SaaS to developers and enterprises to embed messaging, calling, authentication, and data-driven marketing into apps. Founded in 2008 and headquartered in San Francisco, Twilio is a public company listed on the NYSE.