7 days ago
Redmond, WA, USAMid Level
H1B sponsor
Base Salary
$102k - $219k/yr
Responsibilities
- Investigate complex reliability, performance, data-quality, and customer-workflow issues across Microsoft Advertising services, APIs, and workflows.
- Design, build, and maintain AI-driven automation, scripts, services, and internal web tools to reduce diagnostic time and manual operational work.
- Write production-quality code, implement fixes, improve monitoring and alerting, and contribute to shared libraries and tooling through code review and CI/CD practices.
- Lead root-cause analysis and post-incident follow-through with engineering teams, including action items, automation, and production changes.
- Create and maintain unit, integration, and end-to-end automated tests and participate in bug bashes and release-readiness activities.
- Communicate during live-site events through service alerts, investigation updates, and actionable stakeholder guidance.
- Analyze escalation trends, develop problem statements, propose engineering solutions, and influence product roadmaps.
- Document troubleshooting knowledge, build self-service experiences for Tier 1 and Tier 2 teams, and mentor others on debugging tools and techniques.
Requirements
- Bachelor’s degree in computer science, information technology, engineering, data science, cybersecurity, or a related field, plus 2+ years of relevant technical experience, or equivalent experience.
- Ability to pass Microsoft and applicable customer or government security screening requirements, including the Microsoft Cloud background check.
- Strong coding ability in at least one general-purpose language, including C#, Java, Python, or TypeScript/JavaScript, with emphasis on maintainable and testable code.
- Experience building automation or services that integrate with APIs, databases, and distributed systems.
- Hands-on experience debugging with logs, metrics, and traces in live-site or production environments.
- Experience using AI-based coding tools such as GitHub Copilot or ChatGPT while validating correctness, security, and performance.
- Preferred experience in online advertising, search, e-commerce, large-scale consumer products, or advertising domains including Organic and Paid Search, Display, Native, and Video.
- Preferred proficiency developing operational tools and automation in C# and experience with customer-facing Tier 3 technical support or software development organizations.
- Preferred 3+ years of technical experience with large-scale cloud or distributed systems.
- Knowledge of at least two areas including data mining, web mining, machine learning, statistics, business intelligence or customer intelligence, user modeling, information retrieval, databases, data warehousing, ETL, or measurement.
Benefits
- Typical U.S. base pay range is $102,100–$202,200 per year, with a separate San Francisco Bay Area and New York City metropolitan area range of $133,800–$219,200 per year; certain roles may also be eligible for benefits and other compensation.
- Employees within a 50-mile commute of a designated Microsoft U.S. hub are generally expected to work from the office at least four days per week, subject to local law and jurisdiction.
- The position is open for at least five days and accepts applications on an ongoing basis until filled.
Tech Stack
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.