2 months ago
Base Salary
$200k - $250k/yr
Responsibilities
- Own the technical side of active customer deals by running discovery, validating feasibility, scoping integrations, and engaging customer CTOs.
- Lead customer implementations end-to-end from kickoff through go-live and beyond.
- Define feature sets, user journeys, and architecture with customer engineering and product teams.
- Ensure integrations create high-converting consumer experiences and drive adoption and retention.
- Identify launch-blocking features and work with internal and external product and engineering teams to resolve them.
- Manage multiple high-stakes customer engagements across verticals and geographies.
- Create processes, templates, and frameworks for the emerging partner engineering function.
Requirements
- 5+ years of experience in solutions engineering, partner engineering, or professional services at a high-growth B2B or SaaS company.
- Experience spanning both pre-sales technical discovery and post-sales implementation delivery.
- Experience in B2B2C businesses where customer success depends on end-user adoption.
- Technical fluency in API architecture, webhooks, and integration design, with the ability to translate technical details into product strategy.
- Strong written and verbal communication skills and the ability to align executives, engineering leaders, customers, and internal teams.
- Experience operating effectively in an early-stage or ambiguous environment.
- Experience in fintech, payments, or developer-platform businesses is preferred.
Benefits
- Hybrid work from the San Francisco or New York City hub, with regular hub attendance and occasional travel for workshops and customer meetings.
- Competitive compensation and stock options.
- Home office or work-setup stipend.
- Learning and development budget.
- Free phone and international data plan.
Categories
Forward DeployedSolutions Engineering
About Gigs
Gigs builds an API-first platform to embed cellular connectivity into apps and devices, letting companies launch branded mobile services with eSIM/SIM, provisioning, and billing. It partners with telecom carriers worldwide and sells connectivity and software to enterprises, fintechs, and platforms that want to offer phone plans. Founded in 2020 and headquartered in San Francisco, Gigs is Y Combinator–backed and raised a Series B in 2024.