25 days ago
Base Salary
$200k - $250k/yr
Responsibilities
- Own the technical side of active customer deals by running discovery, validating feasibility, scoping integrations, and engaging customer CTOs.
- Lead customer implementations end-to-end from kickoff through go-live and beyond.
- Define feature sets, user journeys, and architecture with customer engineering and product teams.
- Ensure integrations create high-converting consumer experiences and drive adoption and retention.
- Identify launch-blocking features and work with internal and external product and engineering teams to resolve them.
- Manage multiple high-stakes customer engagements across verticals and geographies.
- Create processes, templates, and frameworks for the emerging partner engineering function.
Requirements
- 5+ years of experience in solutions engineering, partner engineering, or professional services at a high-growth B2B or SaaS company.
- Experience spanning both pre-sales technical discovery and post-sales implementation delivery.
- Experience in B2B2C businesses where customer success depends on end-user adoption.
- Technical fluency in API architecture, webhooks, and integration design, with the ability to translate technical details into product strategy.
- Strong written and verbal communication skills and the ability to align executives, engineering leaders, customers, and internal teams.
- Experience operating effectively in an early-stage or ambiguous environment.
- Experience in fintech, payments, or developer-platform businesses is preferred.
Benefits
- Hybrid work from the San Francisco or New York City hub, with regular hub attendance and occasional travel for workshops and customer meetings.
- Competitive compensation and stock options.
- Home office or work-setup stipend.
- Learning and development budget.
- Free phone and international data plan.
Categories
Forward DeployedSolutions Engineering
