7 days ago
Chennai, IndiaStaff+
Responsibilities
- Own the design and evolution of packaged or SaaS solutions, including configuration, integrations, and releases.
- Set and enforce platform standards to maintain stability, performance, and alignment with business and vendor constraints.
- Serve as a subject-matter expert, make team decisions, and provide solutions across multiple teams.
- Lead development and implementation of platform reliability and efficiency best practices.
- Coordinate communication between technical teams and business units.
- Troubleshoot complex issues and oversee release and deployment processes.
- Mentor and support junior team members.
Requirements
- At least 7.5 years of experience in ServiceNow IT Service Management (ITSM).
- Proficiency in ServiceNow ITSM is required.
- Strong knowledge of ServiceNow ITSM configuration, customization, and integration techniques.
- Experience managing release cycles and deployment processes for packaged or SaaS applications.
- Ability to establish and enforce platform standards for system stability and performance.
- Strong troubleshooting, communication, leadership, and stakeholder coordination skills.
- 15 years of full-time education is required.
Benefits
- Position is based at the Accenture office in Chennai.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.