Lead Analyst - IT Asset Management ServiceNow Developer
Silicon Valley Bank10 hours ago
Bengaluru, IndiaStaff+
Responsibilities
- Design, configure, implement, and maintain ServiceNow IT Asset Management solutions using configuration best practices.
- Lead technical delivery for Software Asset Management and Hardware Asset Management implementations.
- Develop and execute a Software Asset Management roadmap focused on risk reduction, cost optimization, license usage, and compliance.
- Lead ServiceNow platform and ITAM technology design workshops and advise process owners on standard platform capabilities.
- Create technical requirements, portal components, user stories, acceptance criteria, test plans, change requests, and other delivery documentation.
- Collaborate with IT, Security, Legal, Engineering, and other solution teams to improve processes and ensure platform consistency.
- Perform knowledge transfer, obtain approvals, support deployments, and present or demonstrate solutions before release.
- Monitor ServiceNow releases, advise stakeholders about changes and features, and provide on-call support during upgrades.
- Promote continuous improvement and manage multiple complex projects and initiatives.
Requirements
- At least 8 years of IT Asset Management configuration or implementation experience in complex customer environments.
- Bachelor's degree, including BTech, completed full time.
- Current ServiceNow Administrator certification.
- Current ServiceNow Certified Software Asset Manager certification.
- Current ServiceNow Certified Hardware Asset Manager certification.
- Current ServiceNow Certified Application Developer certification.
- Experience with XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, and SaaS technologies.
- Experience with enterprise systems and tools such as Office 365, Teams, Workday, and Twilio.
- Ability to influence and consult with IT stakeholders, provide thought leadership, and evaluate options, risks, and tradeoffs.
- Strong interpersonal, organizational, collaboration, team-building, customer-service, and cross-cultural communication skills.
Benefits
- Full-time position based in Bengaluru.
- Inclusive and accessible hiring process with accommodations available during application, interviews, and onboarding.
- Equal employment opportunity environment committed to a safe and respectful workplace.
Tech Stack
Categories
About Silicon Valley Bank
Silicon Valley Bank provides commercial banking, treasury management, venture debt, and global services to startups, growth-stage companies, and investors in technology, life sciences, healthcare, and premium wine industries. Founded in 1983 and based in Santa Clara, California, it operates in the U.S. as Silicon Valley Bank, a division of First Citizens Bank, following its 2023 acquisition. Clients include venture-backed companies and venture capital/private equity firms needing specialized credit, cash management, and international banking.