4 months ago
Innsbruck, AustriaStaff+
Responsibilities
- Design end-to-end CRM solution architectures based on Microsoft Dynamics 365 Customer Engagement and the Power Platform.
- Analyze business and technical requirements and make architecture and design decisions addressing scalability, security, performance, and maintainability.
- Ensure adherence to architecture principles, best practices, governance, and ALM standards.
- Design and evaluate integrations with ERP systems such as SAP, Azure services, Power Platform components, and third-party applications.
- Provide technical leadership to project and development teams, conduct architecture reviews and design workshops, and mentor consultants and developers.
- Support pre-sales activities by preparing solution concepts, estimates, proposal content, and customer presentations.
- Collaborate with business departments, project managers, developers, customers, and management stakeholders.
Requirements
- Deep knowledge of Microsoft Dynamics 365 Customer Engagement and the Power Platform.
- Strong understanding of CRM business processes and enterprise architecture.
- Experience with integration and data architectures and with designing and implementing complex CRM solutions.
- Knowledge of ALM, governance, and quality concepts.
- Ability to communicate technical complexity clearly and present confidently to customers and project stakeholders.
- Experience or strong knowledge of AI-based CRM capabilities, including Copilot, intelligent automation, analytics, or AI-supported process optimization.
- Fluent German and English, with language proficiency of at least B2/C1.
- Strong communication, presentation, analytical, conceptual, service-oriented, and problem-solving skills.
- Willingness to travel depending on project assignments.
Benefits
- Annual gross base salary starts at €70,000 for full-time employment under the Austrian IT collective agreement, depending on qualifications and experience.
- At least 80 hours of training per year and paid certifications.
- Opportunities to work with a Microsoft Global Alliance Partner of the Year and collaborate with qualified colleagues worldwide.
- Dedicated career adviser and opportunities for professional growth, learning, and development.
- Inclusive and diverse international work environment.
Tech Stack
Categories
Solutions Engineering
About Avanade
Avanade is the world’s leading expert on Microsoft. Trusted by over 7,000 clients worldwide, we deliver AI-driven solutions that unlock the full potential of people and technology, optimize operations, foster innovation and drive growth. As Microsoft’s Global SI Partner we combine global scale with local expertise in AI, cloud, data analytics, cybersecurity, and ERP to design solutions that prioritize people and drive meaningful impact. We champion diversity, inclusion, and sustainability, ensuring our work benefits society and business.