Quality Engineer II, Travel & Lifestyle Services
American Express3 days ago
Phoenix, AZ, USAMid Level
Base Salary
$89k - $150k/yr
Responsibilities
- Coordinate and facilitate UAT and end-to-end testing across programs and large projects.
- Create and maintain test data sets for systems integration, regression, and customer journey testing.
- Develop, execute, enhance, and maintain manual and automated test scripts and CI/CD automation processes.
- Monitor defect resolution and partner with development teams to support timely fixes.
- Participate in design discussions to identify quality risks and improve user story requirements.
- Define, document, and analyze quality metrics such as defect trends, test results, and test status.
- Collaborate with product, business, vendor, developer, and technical teams to align quality activities with business objectives.
- Apply agentic AI tools to test design, documentation, execution, defect management, testing analysis, and CI/CD automation.
- Apply responsible AI principles, including privacy, bias awareness, human oversight, traceability, and validation of AI-generated outputs.
Requirements
- Bachelor’s degree in computer science, computer engineering, or another technical discipline, or equivalent work experience; an advanced degree is preferred.
- At least 5 years of experience in QA, UAT, or software testing.
- Experience writing test cases, running functional, automated, or performance tests, and managing defects.
- Experience with software development life cycle activities, automation, and testing in continuous integration and continuous deployment environments.
- Experience with quality scanning tools, quality baselining and metrics, dashboards, and test data management.
- Experience with application programming interface, accessibility, chaos, security, performance, user interface, and disaster recovery testing.
- Proficiency with Rally, JIRA, or similar development and defect tracking tools.
- Knowledge of testing methodologies, automation frameworks, and at least one programming or scripting language.
- Experience applying and validating agentic AI capabilities in functional, automated, performance, or regression testing workflows.
- Experience with Agile, SAFe, or other iterative application development methods.
- Strong verbal, written, presentation, and interpersonal communication skills.
- Ability to work flexible hours and occasional overtime.
Benefits
- Competitive base salaries and bonus incentives.
- 6% company match on the retirement savings plan.
- Financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks of paid parental leave for all parents, including pregnancy, adoption, or surrogacy leave.
- Access to global onsite wellness centers, depending on location.
- Free confidential counseling through the Healthy Minds program.
- Career development and training opportunities.
Categories
About American Express
American Express builds a global payments network and issues consumer, small-business, and corporate cards, plus merchant acquiring and travel services. Revenue comes from card fees, interest and lending, discount/merchant fees, and network services. Founded in 1850 and headquartered in New York City, it operates the Amex acceptance network worldwide and offers co-branded cards and membership rewards across millions of cardmembers and merchants; ticker NYSE: AXP.