3 days ago
Hyderābād, IndiaMid Level
Responsibilities
- Design and deliver AI-driven solutions using Generative AI and Agentic AI to automate processes and integrate intelligent insights into enterprise workflows.
- Provide application support by troubleshooting incidents, resolving issues, fulfilling service requests, and maintaining critical business systems.
- Perform proactive monitoring and maintenance to support application reliability and performance.
- Communicate with stakeholders to understand needs and provide timely issue-resolution updates.
- Document solutions, share knowledge, and contribute to application-support best practices.
- Work independently toward subject-matter-expert responsibilities while contributing to team discussions and problem solving.
Requirements
- At least 3 years of experience in ServiceNow IT Operations Management.
- 15 years of full-time education.
- Strong knowledge of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Proficiency in ServiceNow IT Operations Management.
- Experience with incident management and service request fulfillment.
- Strong analytical and problem-solving skills.
- Understanding of software development lifecycle methodologies and modern programming languages and frameworks.
- Familiarity with the ITIL framework and service management practices.
- Ability to collaborate effectively and communicate with diverse stakeholders.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.