5 months ago
Hyderābād, IndiaSenior
Responsibilities
- Lead client discovery sessions, assessments, and workshops covering observability, telemetry, reliability, and operational maturity.
- Define observability architectures and roadmaps aligned with cloud, platform engineering, SRE, and AIOps initiatives.
- Design and guide implementations across metrics, logs, traces, dashboards, alerting, and incident workflows.
- Build or refine dashboards, alerts, service views, operational integrations, and telemetry governance practices.
- Improve alert quality, incident triage, escalation paths, runbooks, post-incident feedback loops, and reliability measurement.
- Advise clients on telemetry data quality, retention, cardinality, access, sampling, and cost optimization.
- Partner with engineering, platform, operations, and leadership stakeholders to align observability investments with business priorities.
- Provide hands-on technical leadership through configuration guidance, implementation oversight, design validation, troubleshooting, and quality review.
- Support integrations across observability, ITSM, incident management, collaboration, workflow, and AI-assisted operations platforms.
- Contribute to implementation planning, solution governance, documentation, enablement, operational handoff, reusable accelerators, and practice best practices.
- Mentor delivery teams and lead client-facing discussions across technical and executive audiences.
Requirements
- 6+ years of experience in consulting, engineering, SRE, platform engineering, or operations with strong observability responsibility.
- Hands-on experience with metrics, logs, traces, alerting, service health, incident response, OpenTelemetry, telemetry pipelines, instrumentation, and collection architecture.
- Working knowledge of open-source observability tools such as Prometheus, Grafana, Loki, Tempo, Mimir, Jaeger, or Elastic.
- Experience with one or more enterprise observability platforms such as Datadog, Dynatrace, Splunk, New Relic, Elastic, LogicMonitor, Honeycomb, or Chronosphere.
- Strong understanding of Kubernetes, containers, cloud-native architectures, distributed systems, and modern application architectures.
- Experience with Terraform, Helm, CI/CD pipelines, Ansible, or related automation and platform tooling.
- Understanding of SRE, DevOps, ITSM, service health models, SLIs, SLOs, alerting strategies, reliability measurement, and business outcomes.
- Experience with error budgets, burn-rate alerting, production readiness reviews, reliability governance, telemetry cost optimization, sampling, retention, tagging, cardinality management, or observability governance.
- Experience integrating observability with ServiceNow, incident management platforms, CMDBs, or collaboration tools.
- Familiarity with platform engineering, internal developer platforms, service catalogs, golden paths, self-service observability, AIOps, anomaly detection, event correlation, automated remediation, or MCP-enabled integrations.
- Familiarity with microservices, service mesh technologies, end-user monitoring, or digital experience monitoring.
- Generalist coding or scripting experience in Python, Java, Go, JavaScript, or .NET.
- Ability to lead client-facing conversations, structure ambiguous problems, communicate tradeoffs, and translate strategy into executable workstreams.
- Strong written and verbal communication skills with technical and executive audiences, along with a collaborative continuous-learning approach.
Benefits
- Comprehensive health insurance coverage in India, with options to extend coverage to dependents.
- Paid time off, company holidays, and additional leave benefits according to policy.
- Flexible work arrangements supporting work-life balance.
- Learning and development opportunities, including sponsored certifications and credentials.
- Employee wellness initiatives focused on physical and mental well-being.
- Retirement and statutory benefits in line with India regulations.
- Inclusive, collaborative, people-first culture with opportunities for ownership and practice growth.
Tech Stack
Categories
Solutions Engineering
About AHEAD
AHEAD is an IT services and consulting firm that designs, builds, and operates digital platforms for large enterprises across cloud infrastructure, automation, data and analytics, security, and DevOps. It generates revenue through consulting, systems integration, and managed services, including cloud management and operations. Founded in 2007 and headquartered in Chicago, it is privately held and owned by Centerbridge Partners.