3 days ago
Responsibilities
- Investigate, troubleshoot, and resolve Production and UAT batch and online application failures.
- Document incidents, root causes, resolutions, technical designs, functional specifications, process flows, and operational procedures.
- Support end-to-end Production and UAT batch processing, including providing correction instructions to Operations teams.
- Gather, analyze, and clarify business requirements directly with business stakeholders.
- Perform impact analysis and solution design for production issues, enhancements, and service requests.
- Modify COBOL programs, reporting solutions, batch schedules, and database data based on business requirements.
- Perform development, unit testing, production installations, and post-implementation support.
- Monitor and respond to support requests, alerts, and incidents.
- Coordinate with business users, Operations, Scheduling, infrastructure, and technical teams to deliver changes.
- Support estimation, planning, testing, implementation, and production validation activities.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 10–15 years of experience in mainframe application development and support.
- Proficiency in COBOL programming within an IBM z/OS environment.
- Expertise in Job Control Language (JCL).
- Knowledge of CICS, VSAM, and CA-Datacom.
- Strong Production Support experience covering batch support, online support, incident resolution, break-fix analysis, and permanent fixes.
- Familiarity with TSO, ISPF, and SDSF.
- Experience across requirements analysis, solution design, development, testing, implementation, and production support.
- Ability to independently own enhancements, defects, and service requests through production deployment and post-production support.
- Experience working directly with customer business stakeholders to translate requirements into technical solutions.
- Strong analytical, problem-solving, critical-thinking, written communication, and verbal communication skills.
- Preferred experience with healthcare applications and claims processing.
- Preferred experience in a Systems Analyst, Lead Developer, or similar customer-facing technical role.
- Preferred experience facilitating requirements gathering, solution design, UAT, and implementation planning with business stakeholders.
- Preferred experience estimating, coordinating, and managing small-to-medium enhancements and service requests.
- Preferred experience with CA Jobtrac, Endevor or equivalent configuration management tools, and NDM, FTP, or SFTP.
Benefits
- Work hours align with customer business hours Monday through Friday, 8:00 AM–5:00 PM Mountain Time, with equivalent Central and Eastern Time coverage.
- Participation in a 24x7 on-call rotation, including evenings, weekends, and holidays, is required.
- Benefits are described as supporting employees and their families with choice and flexibility.
- Employee learning programs provide access to industry training and certifications, including Microsoft, Google, Amazon, and Skillsoft programs.
- Employees can use the company-wide volunteering and giving platform to donate, fundraise, and volunteer.
- Medical or religious COVID-19 vaccination accommodations may be available when applicable.
Tech Stack
COBOL
Categories
About Kyndryl
Kyndryl is a public IT services company that designs, runs, and modernizes mission-critical infrastructure for large enterprises and governments. Spun off from IBM in 2021, it is headquartered in New York City and trades on the NYSE (ticker: KD). The company provides managed infrastructure, cloud migration and operations across AWS, Azure, and Google Cloud, plus mainframe, network, security, data, and digital workplace services.