3 hours ago
Remote, Worldwide or London, United KingdomSenior
Responsibilities
- Independently own and resolve complex technical issues for enterprise customers.
- Lead investigations into ambiguous or high-severity issues and liaise during incidents with clear communication.
- Create minimal reproductions, reusable code snippets, and structured issue reports.
- Provide informal mentorship and technical guidance to Support Engineers.
- Collaborate with Product and Engineering to identify patterns and influence product improvements.
- Author and improve documentation, guides, and self-serve resources.
- Improve infrastructure, tooling, and workflows within the Support organization.
- Participate in the community support rotation while modeling clarity and empathy.
Requirements
- 4+ years of hands-on experience in developer support or engineering roles.
- Strong experience debugging complex JavaScript/TypeScript and modern web applications such as Next.js.
- Demonstrated ability to independently own complex issues from diagnosis through resolution.
- Ability to collaborate thoughtfully, communicate clearly, and provide informal mentorship.
- Ability to operate under pressure while maintaining clarity and empathy.
- Strong debugging instincts and ability to reason across frontend, APIs, and infrastructure layers.
- Proactive focus on improving systems, documentation, and processes rather than only resolving individual requests.
- Curiosity and energy for solving ambiguous technical problems.
Benefits
- Remote work in Europe.
- Highly skilled, inspiring, and supportive team.
- Positive, flexible, trust-based work environment supporting long-term professional and personal growth.
- Global and multicultural group of colleagues and customers.
- Comprehensive health plans and perks.
- Work-life balance accommodating individual and family needs.
- Stock options program.
Tech Stack
Categories
Solutions Engineering
About Sanity
Sanity is the intelligent content backend for companies building AI content operations at scale. Structured content that feeds models, powers agents, and runs workflows, not just websites. Used by Puma, Figma, Braze, Anthropic, and thousands of teams shipping content at scale. All-code Studio. Free to start.