Staff Software Engineer, AI-Native Engineering - Flow
ServiceNow23 hours ago
Base Salary
$150k - $262k/yr
Responsibilities
- Lead the architecture, design, delivery, and production operation of complex cross-functional product features.
- Build AI-native capabilities including agent loops, tool surfaces, prompt and context layers, grounded retrieval, citations, and evaluation harnesses.
- Define, measure, and improve the team’s use of AI for code generation, test automation, code review, triage, and documentation.
- Mentor senior and mid-level engineers and establish standards for code quality, observability, and safe AI usage.
- Partner with product, UX, and engineering leads to turn ambiguous problems into scoped, shippable plans.
- Own production quality through defect triage, release readiness, and gate reviews.
Requirements
- 8+ years of software engineering experience with staff-level or equivalent technical leadership.
- Strong proficiency in TypeScript or another statically typed language and solid system design skills.
- Hands-on experience building or integrating LLM-based features, including prompt design, retrieval or context management, evaluation, and cost/latency tradeoffs.
- Working knowledge of agentic architectures, tool use, orchestration, and human-in-the-loop controls.
- Hands-on fluency with AI-assisted and agentic development, including critical judgment about where these tools are effective.
- Strong written and verbal communication skills, including briefing senior leaders and aligning multiple teams.
- Familiarity with enterprise SaaS, multi-tenant systems, and secure, compliant software delivery.
Benefits
- Base pay of $149,800 - $262,200, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, an ESPP, matching donations, flexible time away, and family leave programs.
- Flexible or remote work persona; regular employee position.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.