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Twilio

Principal Presales Engineer

Twilio

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about 1 month ago
Remote, Australia
Senior / Staff+
H1B Sponsor

Responsibilities

  • Deeply understand customer goals and existing engagement journeys through technical and experiential discovery.
  • Help customers articulate the real problem to solve, not just the technology they think they need.
  • Rapidly design and prototype conversational flows and system architectures using various tools.
  • Test ideas early through demos, pilots, and Proof-of-Concepts to build confidence.
  • Translate validated experiences into secure, scalable architectures for long-term success.
  • Partner with Account Executives to understand business objectives and engagement challenges.
  • Lead technical and experiential discovery sessions to uncover user needs and opportunities.
  • Act as a trusted advisor to senior customer stakeholders on AI-augmented communications.
  • Design and demonstrate intelligent conversational experiences using Twilio products.
  • Define interaction patterns and escalation paths between AI and human agents.
  • Shape conversation flows that are clear, contextual, and brand-aligned.
  • Build compelling demos and prototypes to bring customer engagement stories to life.
  • Support strategic pilots in large enterprise accounts to ensure technical soundness.
  • Use storytelling and live demonstrations to help customers visualize solutions.
  • Collaborate cross-functionally with various teams to drive deal success.
  • Contribute reusable demo assets and best practices to the Twilio SE community.
  • Support RFP responses and technical presentations throughout the sales cycle.

Requirements

  • At least 3 years in a technical pre-sales role in CPaaS, SaaS, or Telecom space.
  • Solid understanding of the sales cycle and the role of a pre-sales engineer.
  • Experience with voice protocols (VoIP), SIP implementations, or messaging APIs.
  • Creativity and problem-solving skills to collaborate with others for success.
  • Ability to communicate complex topics to both technical and non-technical audiences.
  • Strong questioning skills to understand customer needs and guide them to solutions.

Benefits

  • Competitive pay and generous time off.
  • Ample parental and wellness leave.
  • Healthcare and retirement savings program.
  • Remote-first work culture with a focus on global inclusion.

Categories

AI & MLBackendFrontend