28 days ago
Bhubaneshwar, IndiaSenior
Responsibilities
- Develop, design, code, and enhance custom software solutions and scalable software components.
- Serve as a subject matter expert and make technical and team-level decisions.
- Collaborate with multiple and cross-functional teams to align software development with business objectives.
- Troubleshoot complex technical issues and optimize software performance and availability.
- Identify and implement process improvements to enhance team productivity and quality.
- Mentor junior team members and provide professional guidance and support.
Requirements
- Minimum five years of experience with ServiceNow Customer Service Management (CSM).
- Required proficiency in ServiceNow Customer Service Management (CSM).
- Knowledge of the software development lifecycle and agile methodologies.
- Experience designing and implementing scalable software components.
- Ability to troubleshoot and resolve complex technical issues.
- Familiarity with integration techniques and API development in ServiceNow environments.
- Skill in performance optimization and maintaining high availability.
- 15 years of full-time education.
Benefits
- The position is based at the employer’s Gurugram office.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.