3 months ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Manage merchant accounts during integration.
- Work with product and technology teams to understand product flows.
- Attend meetings and conference calls with merchant technology and business teams.
- Understand merchant flows and requirements and suggest suitable solutions.
- Research, diagnose, troubleshoot, and resolve merchant integration issues.
- Own customer and merchant issues through resolution and ask targeted questions to identify root causes.
- Understand technical integration issues and provide resolutions.
- Automate processes for merchant integration issues and requirements.
Requirements
- 2 to 5 years of experience.
- Hands-on experience with Windows, Linux, or Mac OS environments.
- Required experience with Python and SQL.
- Knowledge of a programming language such as PHP, Java, or ASP.NET, or platforms such as Android or iOS.
- Ability to diagnose and troubleshoot basic technical issues and provide step-by-step technical assistance.
- Familiarity with remote desktop applications.
- Strong problem-solving and communication skills.
- Good understanding of IT terminology and concepts.
Benefits
- Medical, critical illness, accidental, and life insurance
- Employee assistance program, onsite medical center, and emergency support system
- Maternity, paternity, adoption assistance, and day-care support
- Relocation, transfer support, and travel benefits
- Employee and flexible PF contributions, gratuity, NPS, and leave encashment
- Higher education assistance, car lease, and salary advance policy
About PhonePe
PhonePe builds a digital payments and financial services platform for consumers and merchants in India, spanning UPI payments, P2P transfers, bill pay, merchant acceptance, insurance, lending, investments, and stock broking (Share.Market). It monetizes through merchant payments and distribution of financial products, and also operates Pincode (hyperlocal commerce) and the Indus Appstore. Founded in 2015 and headquartered in Bengaluru, PhonePe is majority-owned by Walmart.