3 days ago
San José, Costa RicaEntry Level
Responsibilities
- Troubleshoot, debug, evaluate, and resolve system-generated alerts and technical issues for external customers and partners.
- Provide solutions to product- and API-related questions and unblock partner integrations.
- Develop tools, scripts, automation, feature enhancements, and bug fixes to reduce operational overhead.
- Manage systems and hosts and perform software deployments and migrations.
- Write code samples, tutorials, and technical articles for the developer community.
- Audit partner behavior for compliance with program policies and identify API misuse patterns.
- Collaborate with customers, Advertising API engineers, onboarding teams, and internal stakeholders to improve integrations and customer communication.
- Drive projects that improve support processes and the overall developer support experience.
Requirements
- At least 1 year of software development or technical support experience.
- Experience troubleshooting and debugging technical systems.
- Experience working with REST API-based services.
- Experience working with databases and SQL.
- Preferred: bachelor's degree in computer science or equivalent.
- Preferred: knowledge of web services, distributed systems, web application development, AWS, or other cloud technologies.
- Preferred: experience supporting production or mission-critical environments, including ticketing, monitoring/metrics, and technical troubleshooting.
- Strong written and verbal English-language communication skills are preferred.
About Amazon
Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.