4 months ago
Taguig City, PhilippinesMid Level
Responsibilities
- Resolve issues across multiple product lines and business processes.
- Understand client programs and customer process flows to triage incidents and determine corrective steps that meet internal and external SLAs.
- Create SQL queries and execute corrective steps in production environments.
- Engage with development teams to build subject-matter expertise and evolve into a subject-matter expert.
- Determine the direction of root-cause analysis and complete RCA activities.
- Work with support and customer teams to resolve customer incidents.
- Communicate the feasibility and timelines of requested deliverables.
Requirements
- Bachelor’s degree or equivalent experience in Computer Science, Engineering, Information Technology, or a related field.
- Experience utilizing SQL Server, SQL scripts, or another equivalent large-scale DBMS such as Oracle.
- Proficiency writing complex SQL queries.
- Strong proficiency editing files and running established processes.
- Fundamental knowledge of stored procedures and database functions.
- Critical-thinking, problem-solving, analytical, and recommendation-presenting skills.
- Ability to manage ambiguity by asking appropriate clarifying questions.
- Experience with object-oriented design and implementation is beneficial.
- Experience with web-based enterprise software development is beneficial.
- Understanding of CI/CD pipelines using Jenkins, Docker, and EKS is beneficial.
- Familiarity with code-versioning tools such as Git and Bitbucket is beneficial.
- Working knowledge of applications and system integration, including the ability to anticipate cross-system or process impacts, is beneficial.
- Knowledge of insurance and claims processes and experience with CRM, call flow, or self-service claims portal applications are beneficial.
About Asurion
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 800 stores, or can even come to you.