Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow11 hours ago
Remote, United Kingdom or London, United KingdomStaff+
Responsibilities
- Build production-ready LLM-enabled applications spanning backend logic, data orchestration, and front-end UI.
- Work alongside customers in the field to design, adapt, deploy, and iterate solutions in live environments.
- Engineer APIs, orchestration pipelines, vector database integrations, LLM frameworks, and UI components.
- Create reusable libraries, prompts, scaffolds, SDKs, and documentation for future customer deployments.
- Integrate solutions with legacy systems and deliver resilient, secure software in ambiguous, high-stakes environments.
- Provide field-tested feedback to platform and product teams and influence product strategy and internal tooling.
Requirements
- 10+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles.
- Experience designing and implementing AI-native software in production environments.
- Backend experience with Python, Node.js, and Java, plus frontend experience with React and Angular.
- Experience working with REST or GraphQL APIs, LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
- Ability to debug distributed systems, tune latency, implement monitoring, and contribute to shared SDKs and developer tools.
- Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infrastructure-as-code.
- Ability to prioritize user value, iterate on MVPs, and balance near-term delivery with long-term scale.
- Ability to travel up to 30% for onsite customer engagements.
- Preferred: experience integrating AI into ServiceNow or Salesforce, production deployments in secure regulated enterprises, and contributions to developer-experience tooling or reusable AI scaffolds.
Benefits
- Flexible or remote work persona, subject to location and role eligibility.
- Regular employee position in the EMEA region.
- Up to 30% travel for customer engagements.
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.