1 day ago
London, United KingdomStaff+
Responsibilities
- Lead end-to-end architecture, design, technical governance, and implementation of ServiceNow solutions across ITOM, IRM, CSM, TSM, AIOps, Now Assist, and Agentic AI capabilities.
- Ensure solution delivery meets agreed scope, business objectives, enterprise architecture standards, and ServiceNow best practices.
- Advise clients and executive stakeholders on ServiceNow adoption, roadmap planning, digital transformation, and operating models.
- Define target architectures and solution blueprints for scalable, resilient, service-aware environments.
- Lead architecture workshops, technical discussions, and design reviews.
- Own complex technical decisions, architecture risks, integration strategies, and platform governance.
- Guide development teams through design, implementation, and deployment.
- Support presales through demonstrations, proposal responses, technical estimations, and collaboration with sales and account teams.
- Mentor architects, developers, and consultants and contribute to thought leadership, reusable assets, architecture patterns, and community engagement.
Requirements
- ServiceNow certification in System Administration, Certified Application Developer, and relevant Implementation Specialist certifications in ITSM, CSM, or IRM.
- Certified Technical Architect certification is highly desirable but not mandatory.
- Strong knowledge of integration architecture, cloud technologies, and enterprise platforms.
- Experience leading large-scale ServiceNow transformation programmes.
- Ability to translate business outcomes into scalable technical solutions.
- Excellent client-facing, presentation, leadership, and presales skills across ITSM, ITOM, IRM, CSM, and TSM.
- Experience with AIOps, Now Assist, Agentic AI, and related business process transformation initiatives is advantageous.
- Technical expertise in web technology and the ability to learn new technologies.
- Understanding of and experience selling to enterprise IT architecture.
- Expertise designing and delivering scoped applications.
- SC clearance is desirable, or the ability to obtain SC clearance is required.
- Applicants must have five years of continuous UK address history for the required BPSS and SC clearance process.
Benefits
- Competitive basic salary and an extensive benefits package.
- 25 days of vacation per year.
- Access to app-based fitness classes and gym discounts.
- Private medical insurance.
- Three days of paid leave per year for charitable work.
- Flexibility and mobility are required to deliver the role.
- Employment is subject to satisfactory BPSS and SC security clearance.
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.