3 days ago
Bengaluru, IndiaMid Level
Responsibilities
- Design and deliver AI-driven solutions using Generative AI and Agentic AI to automate processes and address complex business challenges.
- Troubleshoot and resolve incidents across multiple components of critical business systems.
- Perform proactive application monitoring, maintenance, and reliability improvement.
- Document solutions, share knowledge, and contribute to application-support best practices.
- Communicate with stakeholders to understand needs and provide updates on issue resolution.
- Participate independently in team discussions and contribute solutions to work-related problems.
Requirements
- At least 3 years of experience with ServiceNow IT Operations Management.
- At least 15 years of full-time education.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management and service request fulfillment processes.
- Strong analytical and problem-solving skills.
- Familiarity with ITIL and service-management practices.
- Experience with modern programming languages and frameworks.
- Ability to collaborate effectively and communicate with diverse stakeholders.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.