Support Engineer 2 - BY Category Management/ BY CATMAN/ SQL/ Azure
Blue Yonder1 day ago
Coimbatore, IndiaMid Level / Senior
Responsibilities
- Implement, install, configure, maintain, and support Blue Yonder Category Management products for customer projects.
- Resolve technical, functional, environmental, product, incident, problem, and change-management issues for assigned customers.
- Review application setups, integration designs, and upgrade suitability, and recommend best practices.
- Support Azure architecture, Oracle-to-SQL Server migration, data migration, batch scheduling, and web-service integrations.
- Coordinate with Consulting, Support, and Cloud Services during customer onboarding, upgrades, and patch updates.
- Create and maintain knowledge-base content and drive knowledge-transfer and transition plans.
- Manage priority-based incident resolution and drive Service Improvement Plans.
- Provide advanced customer support by phone and communicate project plans and status effectively.
- Work flexible hours and travel to customer sites for short periods when required.
Requirements
- 3–5 years of work experience.
- Experience with at least one Blue Yonder product, preferably Blue Yonder Category Management, with one or two full-cycle implementations.
- Hands-on experience installing and configuring products and understanding interactions among product modules such as SP, FP & AO, CKB, CC, and Reporting.
- Experience with Azure and understanding of the Azure landscape for product architecture implementation.
- Proficiency in Oracle SQL, PL/SQL, and Shell scripting.
- Mandatory knowledge of Oracle RDBMS concepts and administration; RAC experience is an advantage.
- Knowledge of SQL Server migration, data migration, Azure batch scheduling, Azure integrations, SOAP, and REST web services.
- Familiarity with cloud technologies, basic networking terminology, and Control-M or other CLM/BL tools.
- Knowledge of Windows or Unix commands, troubleshooting, and defect-management tools is preferred.
- Microsoft Azure Fundamentals certification is preferred.
- Strong customer service, communication, interpersonal, organization, technical documentation, analytical, and problem-solving skills.
- Ability to work calmly under pressure, prioritize tasks, lead projects, and modify systems with minimal service interruption.
Benefits
- Flexible working hours, including evenings and weekends, based on project and system availability requirements.
- Short-duration travel to customer sites may be required.
- Equal opportunity consideration is provided without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
About Blue Yonder
Blue Yonder builds cloud-based supply chain software for retailers, manufacturers, and logistics providers, covering demand forecasting and replenishment, price optimization, order management, and warehouse and transportation management. Headquartered in Scottsdale, Arizona, it delivers its enterprise SaaS platform on Microsoft Azure and supports large, global operations. The company traces its roots to JDA Software, which rebranded as Blue Yonder, and serves customers across retail, manufacturing, and logistics markets.