2 days ago
Remote, Germany or Berlin, GermanyEntry Level
Responsibilities
- Analyze and resolve complex technical incidents in 2nd-level support.
- Collaborate with international SRE and engineering teams on root-cause resolution and cloud-service optimization.
- Represent customer requirements to product and operations teams.
- Develop and apply knowledge of cloud architectures, IT security, and infrastructure automation.
- Participate in a collaborative 24/7 support model, cross-functional projects, and knowledge-sharing activities.
Requirements
- Practical experience in technical support or relevant IT projects from studies, vocational training, or private initiatives.
- Strong problem-solving skills and experience in a dynamic cloud and IT environment.
- Basic knowledge of Linux/Unix systems and networking technologies.
- Initial experience with Shell or Python scripting and database queries.
- Interest in monitoring tools, IT security, and public-cloud technologies such as Google Cloud Platform.
- Knowledge of Site Reliability Engineering practices and DevSecOps methods, including Terraform and Ansible, is advantageous.
- Very good written and spoken German and English.
Benefits
- The role is based in Berlin, Germany.
- The position includes participation in a 24/7 support model.
- Thales offers international collaboration, individual career development, creative freedom, and a stated commitment to diversity and inclusive, values-driven leadership.
About Thales
Thales designs and sells defense, aerospace, space, and digital identity/cybersecurity systems to governments, armed forces, infrastructure operators, and enterprises. Its portfolio spans avionics, radars and sensors, satellites, air traffic management, secure communications, and cybersecurity and identity solutions (bolstered by the 2019 Gemalto acquisition). Headquartered in Meudon, France, Thales is publicly traded on Euronext Paris (HO) and reported €20.6 billion in sales in 2024.